About SCI
Measure every touchpoint, then improve it
For more than 40 years, SCI has helped companies understand what their customers really experience, in store, online and on the phone.
Our evaluations feed directly into training, including virtual reality training, so your team can practice the moments that matter.
- Video and written onsite evaluations
- Pricing and brand reputation insight
- Team and VR training built on real findings
What we do
Our services
On-Site Mystery Shopping
Video and written evaluations
Online Mystery Shopping
Your website, app and digital journey
Phone Mystery Shopping
Inbound calls and service lines
Social Reviews & Brand Management
Monitor and respond to what customers say
Retail Pricing Evaluations
Verify pricing and signage in the field
Team Training
Coaching built on real evaluation results
Virtual Reality Training
Practice real scenarios in an immersive setting
Contact
Let’s talk
SCI is part of Reality Based Group. Reach our team through the RBG contact page.
- General inquiriesContact Reality Based Group